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U.S. watchdog fines Santander $11.8 million over misleading loans, insurance

Santander Consumer USA, a leading subprime auto lender, will pay $11.8 million to settle claims that it misled customers about the cost and terms of auto loans and insurance.

Black Friday is breathing life back into the 0% auto loan

The zero-percent auto loan is making a comeback, though it's probably going to last only as long as the holidays.

Don't turn today's profit into tomorrow's chargeback

As banks continue to lose share to credit unions, refinancing may be a short-term way for them to gain customers. Dealers should be cognizant of the potential strategy.

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More changes for Chase Auto

Chase Auto has handed responsibility for direct lending to its chief marketing officer, part of an effort to unify its customer-facing business and present services beyond traditional auto lending.

Comfort zone for customers

Finance directors have different ways of approaching customer interviews. Relying on the sales team works for some, while others want more independence.


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