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The industry is entering the home stretch of 2018 marked by slumping sales and rising interest rates. While selling F&I products boosts dealers' bottom line, many customers would rather be anywhere else than the F&I office.
Auto-hauler driver Diana Niedzwiedzki keeps on trucking; Leroy Burkhart keeps things rolling in the tire department; and Miguela Sapa gets people paid. They are some of The Unobvious Ones.
Pam McDonald keeps the parts department running smoothly; Allan Pritchard keeps Toronto's transit buses on the road; and Gord Koehne tests tomorrow's products. They are some of The Unobvious Ones.
Okan Sen travelled 8,000 kilometres for a job interview with Continental; Samir Akhavan puts the personal touch in buying and selling; and Steve Kicksee smells money in mildew. They are some of the Unobvious Ones.
Alexandre Mailloux's work is vital for collecting and delivering vehicle test data; Alex Gates knows the auto past must be preserved; and Mary Leigh Burrowes knows what Honda customers want. They are some of the Unobvious Ones.
David Velasco is an accountant who determines the discounts customers receive; Katie Allanson wanted to be a physiotherapist but has a knack for ergonomics; and Scott Marshall is a driving instructor keeping people safe.
Michael Lewicki focuses on dealership financial consulting because of his love of cars; Ashlee Royal travels to auto shows to be sure vehicles are clean; and Mike Tedesco has a knack for improving a dealer’s CSI rating. They are some of the unobvious ones.
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