Our Staff

David Kushma

Editor, Fixed Ops Journal
Phone: 313-446-0312
E-Mail: dkushma@crain.com
CLICK HERE to see our entire staff list

Recent authored articles

Managing loaner fleet efficiently is critical for service departments

How efficiently a dealership runs its loaner fleet can have a big impact on both service customers' satisfaction and the bottom line.

Collision repair presents opportunities, obstacles to dealerships

Most new-vehicle dealerships in the United States don't run body shops.

Two encouraging approaches for dealing with a shortage of mechanics

A chronic shortage of well-qualified automotive service technicians is alarming. But it's reassuring to see how some industry players are responding to the challenge.

Living in the fast (service) lane has big rewards, risks

A dedicated quick-service operation has become a common feature of most new-vehicle dealerships' service departments — and an increasingly vital source of fixed operations profits as vehicle sales cool.


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