HOW TO HIRE
How store beefed up hiring, retentionFeb. 13, 2017
Enterprise maps out a road to successFeb. 13, 2017
How to keep millennials? Keep them engagedFeb. 13, 2017
Fighting store churn: Engagement, empowerment good places to startFeb. 13, 2017
Big or small, size can be a hiring advantageFeb. 6, 2017
Building a diverse staff requires a dealer pushFeb. 6, 2017
Many young minorities and women aren't aware of the opportunities in auto retail and never take a serious look at the business. Champions of diversity within the industry say this has to change if dealerships ever expect their employees to reflect the communities they serve.
Having diverse staff is a business booster for one dealership groupFeb. 6, 2017
In the Dallas-Fort Worth market, a melting pot of different cultures, the Mac Churchill stores have made hires to accommodate the diverse backgrounds of its consumers. Management believes the more diverse staff has been able to close deals that the store wouldn't have previously gotten.
At small group, hiring is like stocking a bullpenFeb. 6, 2017
Cross-training boosts resources and teamworkJan. 30, 2017
By cross-training the dealership staff, most experts say, dealerships have more resources and expertise in their stores. And by zeroing in on a shared goal, the staff can create a more effective transaction process.
Customer experience imperative drives changes in hiringJan. 30, 2017
SECOND IN A FOUR-PART SERIES: Dealership pay plans and job descriptions are changing amid a growing realization that a positive customer experience comes from flexible employee hours and an atmosphere of teamwork.
Profit gap lets best stores out-hire the restJan. 23, 2017
Turnover set off alarm bells at Toyota storeJan. 23, 2017
Employee turnover costs dealers billionsJan. 23, 2017
FIRST OF A FOUR-PART SERIES: When look-alike stores sell the same vehicles at roughly the same prices, only the people distinguish one dealership from another. Yet very few dealers are good at hiring and retaining employees. It's costing the industry billions of dollars a year.