Skip to main content
Sister Publication Links
  • Automotive News
  • Automotive News Europe
  • Automotive News China
  • Automobilwoche
Subscribe
  • Subscribe
  • login
  • HOME
  • News
    • News by Brand
    • Auto Shows
    • Canadians Abroad
    • Photo Galleries
    • Automakers
    • Suppliers
    • Retail
    • Dealer Best Practices
    • Government Relations
    • Trade and Tariffs
    • Technology
    • Labour
    • Aston Martin
    • BMW
      • Mini
      • Rolls Royce
    • Daimler
      • Mercedes Benz
      • Smart
    • Ferrari
    • Ford
      • Lincoln
    • General Motors
      • Buick
      • Cadillac
      • Chevrolet
      • GMC
    • Honda
      • Acura
    • Hyundai
      • Kia
    • Mazda
    • Mitsubishi
    • Nissan
      • Infiniti
    • Stellantis
      • Alfa Romeo
      • Chrysler
      • Dodge
      • Fiat Chrysler
      • Jeep
      • Fiat
      • Lancia
      • Maserati
      • Ram
    • Subaru
    • Tata
      • Jaguar
      • Land Rover
    • Tesla
    • Toyota
      • Lexus
    • Volkswagen
      • Audi
      • Bentley
      • Bugatti
      • Lamborghini
      • Porsche
    • Volvo
    • VinFast
    • Toronto Auto Show
  • Opinion
    • Blogs
  • Video
  • Podcasts
  • EVENTS & AWARDS
    • 2021 Auto News Canada All Stars
    • 2021 Canadians To Watch
    • Best Dealerships To Work For
    • Canada Congress
    • Retail Forum: Dealer Discussions
    • Leading Women Roundtables
    • Embracing Diversity Roundtable
  • Jobs & Classifieds
  • +MORE
    • IN THE DRIVER'S SEAT
    • NEWSLETTERS
    • SUBSCRIBE
    • CLASSIFIEDS
    • PEOPLE ON THE MOVE
    • COMPANIES ON THE MOVE
    • WEBINARS
    • ADVERTISE WITH US
    • CONTACT US
    • DIGITAL EDITION
    • PUBLISHING PARTNERS
MENU
Breadcrumb
  1. Home
  2. Canada
October 17, 2016 01:00 AM

Software integration deal makes online scheduling more efficient

Xtime, Xsellerator products work together saving time and labour

Greg Layson
  • Tweet
  • Share
  • Share
  • Email
  • More
    Print
    Appointments scheduled through dealership websites that use Xtime will automatically transfer into Xsellerator and convert to a repair order when the customer arrives.

    Hundreds of North American auto dealerships will soon have the ability to become more efficient in booking repair appointments for their customers now that two data management software companies have integrated.

    Xtime's online service appointment scheduling tools will soon communicate with Quorum's dealership and customer management system, Xsellerator.

    The partnership, which is not a merger but rather the integration of two software programs, will allow thousands more customers to schedule service appointments online.

    Appointments scheduled through dealership websites that use Xtime will automatically transfer into Xsellerator and convert to a repair order when the customer arrives.

    “We feed them data about the customer and about the available schedules for dealerships. In real time, they’re able to push an appointment made by the customer, made on the dealership website, back into Xsellerator,” Quorum Vice President of Sales, Marketing and Services, Mark Allen, told Automotive News Canada. “It creates a lot of efficiency within dealerships because they don’t have to re-key appointments made online into the [Xsellerator] system.”

    Xtime, which is owned by Cox Automotive, is a leading provider of service scheduling and workflow software to dealerships across North America.

    The software helps dealers manage service operations through electronic scheduling, marketing and customer check-in.

    Xtime processes more than 2.5 million service appointments each month for dealerships that generate about US$6 billion annually for the stores.

    Xsellerator, meanwhile, is a dealership and customer management software product that automates, integrates and streamlines every process across departments in a dealership, from parts orders to warranty claims and more.

    With their ability to communicate to each other, it can make a dealership’s service bay work more efficiently.

    The two companies conducted a pilot with about 10 clients before officially announcing the integration.

    Xtime has deals with 24 automakers worldwide. Quorum’s Xsellerator works with dealerships from Ford, Chrysler, General Motors, Nissan, Subaru and more.

    If the integration were used by every dealership and business that currently uses one of the two systems, the client base could be in the thousands. Xtime alone has about 6,000 dealership customers.

    Xtime goes beyond scheduling service, with customer relationship management products and more. A version of Xtime now lets dealership staffers anticipate customer needs and matches them with service promotions and coupons.

    Xtime's system also prompts technicians to alert the customer to get the repair done at a convenient time at a favourable price and before trouble develops.

    Quorum helps a dealership do other work in the service department, such as claim payment reconciliation and offers access to a labour time guide.

    “The main benefit is the efficiencies it will create, having appointments flow directly to Xsellerator and our information directly back to Xtime,” Allen said. “It saves time because if there are conflicts, they don’t have to call customers, they don’t have to juggle schedules.”

    Three quarters of Quorum’s customers are in Canada, Allen said. It’s headquartered in Calgary.

    RECOMMENDED FOR YOU
    4 key issues the Canadian auto industry faces right now
    Recommended for You
    4 issues
    4 key issues the Canadian auto industry faces right now
    2021 All Star Collage
    The 2021 Automotive News Canada All-Stars
    First Quarter Covers
    2021: The Year in Review
    Luciano Butera
    Sponsored Content: Expert insights | The used-car inventory crunch
    Digital Edition
    May 2022 Cover
    View latest issue
    See our archive
    Sign up for free newsletters
    EMAIL ADDRESS

    Please enter a valid email address.

    Please enter your email address.

    Please verify captcha.

    Please select at least one newsletter to subscribe.

    You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.

    Get Free Newsletters

    Sign up today for our Weekly Newsletter, Daily Newsletter and Breaking News Alerts. We'll deliver the news you need to know straight to your inbox.

    You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.

    Subscribe Now

    An Automotive News Canada subscription includes 12 monthly issues – delivered in print to your doorstep, and digitally to your inbox – plus unlimited, 24/7 access to our website.

    Subscribe Now
    Connect With Us
    • Facebook
    • Twitter
    • Instagram

    Our Mission

    The Automotive News Canada mission is to be the primary source of industry news, data and understanding for the industry's decision-makers interested in Canada.

    Contact Us

    1155 Gratiot Ave
    Detroit MI 48207

    1-877-812-1257

    Email Us

    ISSN 2475-5001 (print)
    ISSN 2475-501X (online)

    Resources
    • About us
    • Contact Us
    • Digital Edition Archive
    • Advertise with Us
    • Reprints
    • Ad Choices Ad Choices
    • Sitemap
    Legal
    • Terms and Conditions
    • Privacy Policy
    • Privacy Request
    Automotive News Canada
    Copyright © 1996-2022. Crain Communications, Inc. All Rights Reserved.
    • HOME
    • News
      • News by Brand
        • Aston Martin
        • BMW
          • Mini
          • Rolls Royce
        • Daimler
          • Mercedes Benz
          • Smart
        • Ferrari
        • Ford
          • Lincoln
        • General Motors
          • Buick
          • Cadillac
          • Chevrolet
          • GMC
        • Honda
          • Acura
        • Hyundai
          • Kia
        • Mazda
        • Mitsubishi
        • Nissan
          • Infiniti
        • Stellantis
          • Alfa Romeo
          • Chrysler
          • Dodge
          • Fiat Chrysler
          • Jeep
          • Fiat
          • Lancia
          • Maserati
          • Ram
        • Subaru
        • Tata
          • Jaguar
          • Land Rover
        • Tesla
        • Toyota
          • Lexus
        • Volkswagen
          • Audi
          • Bentley
          • Bugatti
          • Lamborghini
          • Porsche
        • Volvo
        • VinFast
      • Auto Shows
        • Toronto Auto Show
      • Canadians Abroad
      • Photo Galleries
      • Automakers
      • Suppliers
      • Retail
      • Dealer Best Practices
      • Government Relations
      • Trade and Tariffs
      • Technology
      • Labour
    • Opinion
      • Blogs
    • Video
    • Podcasts
    • EVENTS & AWARDS
      • 2021 Auto News Canada All Stars
      • 2021 Canadians To Watch
      • Best Dealerships To Work For
      • Canada Congress
      • Retail Forum: Dealer Discussions
      • Leading Women Roundtables
      • Embracing Diversity Roundtable
    • Jobs & Classifieds
    • +MORE
      • IN THE DRIVER'S SEAT
      • NEWSLETTERS
      • SUBSCRIBE
      • CLASSIFIEDS
      • PEOPLE ON THE MOVE
      • COMPANIES ON THE MOVE
      • WEBINARS
      • ADVERTISE WITH US
      • CONTACT US
      • DIGITAL EDITION
      • PUBLISHING PARTNERS