Greater efficiency in booking repair appointments is the aim of a union between two data-management software companies, each with specialized systems that work together.
Xtime’s online service-appointment scheduling tools will soon communicate with Quorum’s dealership and customer-management system called Xsellerator.
The partnership will allow thousands more customers to schedule appointments online.
Appointments scheduled through dealership websites that use Xtime will automatically transfer into Xsellerator and convert to a repair order when the customer arrives.
“We feed them data about the customer and about the available schedules for dealerships.
“In real time, they’re able to push an appointment made by the customer, made on the dealership website, back into Xsellerator,” Quorum Vice-President of Sales, Marketing and Services, Mark Allen told Automotive News Canada. “It creates a lot of efficiency within dealerships because they don’t have to re-key appointments made online into the system.”
Xtime, owned by Cox Automotive, provides service scheduling and workflow software to dealerships across North America.
The software helps dealers manage service operations through electronic scheduling, marketing and customer check-in.
Xsellerator is a dealership- and customer-management software product that automates, integrates and streamlines every process, from parts orders to warranty claims and more. The companies conducted a pilot with about 10 clients before announcing the integration.
Xtime has deals with 24 automakers worldwide. Quorum’s Xsellerator works with dealerships from Ford, Chrysler, General Motors and others.
Three quarters of Quorum’s customers are in Canada, Allen said. It’s headquartered in Calgary.