Many Volkswagen dealers are doing good work for their customers in the wake of the diesel-emissions scandal, but the automaker and courts could do more, say some owners of the affected diesels.
Alan Thygesen of ConceptionBay, Nfld., owns a 2011 Jetta TDI and said he found out about the diesel issue through the media.
“I talked to our [VW] salesman,” he said. “He knew about it, but didn’t know how far it was going to go. Volkswagen gave us two MasterCards ($500 each) through the mail in December 2015, and I would say that was probably the first of the admission [of a problem].
“The dealership has been fine with us, and that’s one thing I need to stress. It’s the one thing that hasn’t been such a huge, bitter pill.” As far as the automaker goes, Thygesen said it has been going on so long that “we feel they are dragging their feet on this.”
While lawyers representing owners and Volkswagen Canada agreed to a proposal for cash buybacks based on Canadian Black Book value plus damages, an Ontario Superior Court judge held over the hearing on March 31, citing Ontario’s Consumer Protection Act that could potentially reimburse owners for their full purchase price.