Volkswagen dealers in Canada are sweating the details to help eligible customers navigate the settlement process for their affected diesel vehicles, in some cases by providing secondary bills of sale for those who don’t have their originals.
“We’re doing everything we can,” said Bryan Romaniuk, sales manager at St. James Volkswagen in Winnipeg. “If they need computer access, a scanner, advice, replacement bills of sale, we’re helping them.”
Customers applying online for their settlement are asked to provide a bill of sale and proof the vehicle was registered during the settlement period, which began Sept. 18, 2015 — the day the scandal broke — and ran through Jan. 4, 2017.
About one-third of St. James Volkswagen customers are having difficulty providing the paperwork, Romaniuk said.
“We are providing whatever support requested to our customers,” said Binny Onqa, general manager of Volkswagen Downtown Toronto, who added that customers are not taking out their frustrations on dealers.