The Unobvious Ones is a monthly look at movers and shakers who fly below the radar in the Canadian auto industry.
Local or national, vehicles have to be there on time
Scheduling vehicle deliveries takes a lot of skill, and that’s what Jessica Vieira brings to her job.
As the special moves coordinator for Hansen’s Forwarding Limited in Toronto, she knows automakers are counting on her when shipping their vehicles to events, whether locally or right across the country.
“If you were looking to transport your cars to a show, you’d reach out to me,” Vieira said.
“The vehicles need to be picked up at a specific date and time, they need to arrive at the destination at the specific date and time, and it’s up to me to talk to our dispatch teams and make sure we perform as requested.
“I send a quote with the pricing, and once the move-in is booked, it’s up to me to process the orders, track the vehicles, and communicate with the dispatch team to follow the vehicles to their destination.”
Vieira graduated as a social worker from Durham College in Oshawa, Ont. To pay for her education, she worked for Hansen’s Forwarding as a dispatcher, and then applied for customer service.
“I did dealer trades, and private vehicles for people who were moving,” she said. Her ability to schedule and communicate led to her current position two years ago, which includes arranging and pricing moves for six of Hansen’s offices across Canada.
The job can be challenging, especially when nasty weather plays havoc with deliveries, and that’s where Vieira digs into her training as a social worker.
“Things happen from time to time, and customers are not always happy, but it’s my job to calm them down and get the issue figured out one way or another. There’s no ‘it’s not going to work out.’ It will work out, and you just have to make sure you have drivers ready for that date and time.”
Matching vehicles with customers, one at a time