Doug Firby

The road trip Acura executive Emile Korkor followed took him from Toronto to the United States to run sales.

TLC for everyone is a guiding principle for customer service at Otto’s Subaru in Ottawa.

In the buy-sell world, size and scale is the name of the game, but smaller stores have many tricks up their sleeves.

After completing design school in Sweden, the Toronto native felt confident. But then his education was just getting rolling.

Inmotive, which unveiled its Ingear transmission design more than two years ago, announced Jan. 10 that it has signed a joint development agreement with Suzuki to develop its Ingear two-speed EV transmission for a future Suzuki electric vehicle.

Ford Canada has again extended the deadline for dealers to enrol in its electric vehicle programs as the two sides try to resolve the concerns some retailers have spending up to $1.3 million to sell and service the automaker’s EVs beginning in 2024.

Honda retailers appear to be quietly on board with an EV infrastructure program —  estimated at $300,000 to $400,000 — which is less costly than Ford’s, and a lot less contentious

Ford of Canada has extended the deadline for its 440 dealers to decide whether they will make the investment the company is demanding if they want to sell electric vehicles.

For many communities, supporting businesses is a two-way street: the businesses must also support the communities

Dealerships across Canada are gearing up for increasing sales of electric vehicles, but the changes they face are coming on many fronts and sometimes at significant cost that could burden their franchises.

Bruce Hyundai’s general manager saw an emerging trend that awakened the group to take action.

Ford has told dealers they must decide by Dec. 16 whether they will enroll in the Certified Elite program or Model e Certified program, which will begin in 2024.

Destination Auto Group receives “clear insight” weekly on its stores’ performance and has been able to make inventory and tactical adjustments much more quickly than it had in the past.

These family retailers have seen a century of highs and lows and offer their perspective on achieving staying power.

Buyer frustration poses a huge challenge to dealerships that can’t get vehicles as quickly as buyers want. But proactive retailers are relying heavily on customer relationship management (CRM) and other tools to keep them up to date on their orders.