Roy Foss Chevrolet-Buick-GMC-Cadillac
Woodbridge , ON
Location: Woodbridge, Ont.
Dealership group: Roy Foss Automotive Group
Dealer principal: Sam Alaimo
Number of employees: 88
2017 new-vehicle sales: 1,505, up 37%
2017 used-vehicle sales: 875, up 42%
Marketing Manager Joanne Friske on unusual methods developed to reward employees and show them they are valued: Our recognition program awards several components, such as Employee of the Month [nominated by peers and managers], anniversary awards, employee referral and customer referral programs. In addition, we have encompassed all our strategic direction under the Foss Circle Strategy, which focuses on the individual, the team, and the results. The strategy supports three main components: Personal development workshops, Leadership Boot Camp, Wellness and Community Service.
Friske on how the image of working at a dealership has changed over the last five years: We have taken dramatic strides to formally listen to our employees via annual employee satisfaction surveys. The feedback is documented, and action plans created, deployed and shared with the team members. We have implemented an annual team celebration, the FOSS BASH, where we review the past, and share the future.
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