Ile Perrot Toyota
Pincourt , QC
Location: Pincourt, Que.
Dealer principal: André Gingras
Dealership group: Groupe Autoforce
Number of employees: 47
2018 new-vehicle sales: 953, up 25%
2018 used-vehicle sales: 404, up 13%
General Manager Sylvie Bewadekian on meeting an industrywide shortage of skilled dealership workers: There is no abundance of skilled workers. It is up to the dealership to invest the time and energy to train and educate [employees] to fulfill our job requirements. We offer different types of training, online courses, one-on-one training with managers, and roleplays with other colleagues to get them ready as much as possible. Interpersonal skills and belief in teamwork have become as important as actual field experience.
General Sales Manager Nick Huynh on helping employees develop a career path: We want them to feel a sense of entitlement and to be empowered and take pride in what they do. We follow up to ensure they’re on the right career path and if they’re missing any tools needed to achieve their goal, we provide support and the help needed.
Huynh on helping employees strike a good work/lifestyle balance: Work schedules are set up ahead of time on a rotational basis to keep a good work/lifestyle balance for employees, and to have enough staff to cover all shifts instead of asking them to work supplementary hours. On important holiday weekends like Mother’s and Father’s days, we close on Sundays to let employees enjoy family time.