Location: London, Ont. 

Dealer principal: Chris Leavens l Dealership group: Leavens Automotive Group

Number of employees: 67

2018 new-vehicle sales: 632, up 13%

2018 used-vehicle sales: 540, up 22% 

General Manager Terry Johnson on dramatic changes in technology affecting the workplace: We are concerned but stay optimistic about the current shortage of qualified workers for the dealership. We meet regularly with the post-secondary institutions in the area to keep abreast of trends and upcoming challenges. 

Human Relations Manager Natalie Varey on attracting and retaining qualified staff: Creating succession plans with employees ensures they know that they are top performers and are capable of growing with us. Having them see an end goal is highly valuable for younger workers. We’ve learned to take the time to “hire right instead of fast;” we’ve learned that taking the time needed to find the right fit is always the way to ensure the proper hire. 

Varey on unusual methods to reward employees and show they are valued: We use social media to alert the public regarding staff achievements and other accomplishments. We also implemented a Best Salesperson of the Month award, complete with tacky trophy that the winner showcases on their desk. Lunches out, regular barbecues and casual staff events are our main ways of showing our staff they are valued.