Pine View Hyundai
Vaughan , ON
Location: Vaughan, Ont.
Dealer principal: Frank Romeo
Dealership group: Pine View Auto Group
Number of employees: 34
General Manager Mike Romeo on lessons learned from managing the dealership and employees through the pandemic: Communication with your staff is key. Government regulations were changing constantly, forcing internal policies to change. As an employer I needed to keep my staff to date and informed daily to ensure we met these regulations and could safely and efficiently serve our customers.
Romeo on how the dealership has addressed work-life balance during the pandemic: We’ve opened less hours during the pandemic and don’t foresee us going back to the [9 a.m. to 9 p.m.] we had previously. Customers are more concerned with their time, and appointment shows are higher than ever, which allows us to plan our shifts better.
Romeo on the dealership’s involvement in community and fundraising events: We participate in numerous charity fundraising programs and the employees love seeing the company giving back to the community. We sponsor local youth sports teams, youth bocce, Creating Alternatives, CP24 Chum Christmas wish, Knights of Columbus and The Vitanova Foundation to name a few.