Best Dealerships To Work For Canada 2021

Location: Brampton, Ont.

General Manager: Fortune Policaro

Dealership Group: Policaro Group

Number of employees: 31

General Manager Fortune Policaro on steps taken to offer new hires or existing employees a long-term career path: During the interview process, it is imperative management staff explain to candidates that our dealership offers careers, not just a job. Depending on the position that the employee is applying for, an outline of what that path looks like is discussed during the interview. Once an employee is here, reviews of their performance is important along with discussions of [shortand long-term plans].

Policaro on how the pandemic changed the shift toward digital retailing: Moving our sales staff to laptops moving forward so they are mobile. Also ensuring proper training on all digitized platforms was essential.

Marcin Freyberg, vice-president of HR and IT, on whether the pandemic has changed the dealership’s approach to recruiting, hiring and training staff: We have started doing all first interviews virtually, therefore speeding up the process significantly for the candidates.

Freyberg on whether the pandemic has affected turnover: We always had a very low turnover rate at Policaro Acura. We’re currently only at 12 per cent turnover which is significantly below the industry norm.