Best Dealerships To Work For Canada 2021

Location: Waterloo, Ont.

Dealer principal: Michael Crosby

Dealership group: Crosby Auto Group

Number of employees: 43

General Manager David Krause on incorporating diversity, equity and inclusion in the dealership’s hiring and employment practices: Diversity is essential to the long-term success of an organization. It offers you a wealth of perspectives, knowledge and creative approaches to problem solving.

Krause on the dealership’s approach to recruiting and retaining female employees: For every role, we are looking for the best candidate. There are likely many female professionals who would be amazing in the automotive industry. It’s up to us as business leaders to ensure that they know that the automotive industry wants them and that there are many rewarding careers in the automotive industry.

Krause on lessons learned from managing the dealership and its employees through the pandemic: The automotive environment was very fluid in terms of required staff levels, processes and protocols throughout the pandemic. It reinforced the importance of constant communication with the team. They appreciated receiving the news (good or bad) and some context for the decisions. Employees want and, where appropriate, should be involved in decisions that impact both their team members and themselves.