Best Dealerships To Work For Canada 2021

Location: Brossard, Que.

Vice-President, General Manager: Pascal Villeneuve

Dealership group: Groupe Park Avenue

Number of employees: 40

General Manager Pascal Villeneuve on long-term changes in the dealership’s employment and hiring practices: I think that hiring practices had already changed, even before the pandemic; COVID-19 confirmed we were on the right path. We need to work with our new employees like they were customers; we have to take the time to really listen to them [and] see their needs. Even during the first interview, we’ve got to impress them, because if you don’t, they will go elsewhere.

Human Resources Adviser Jennifer Gauthier on promoting better work-life balance for employees: When employees were sick, when a person from their family needed to be tested or were under quarantine, they stayed home, and if possible, they worked from there.

Gauthier on how the dealership’s approach to recruiting, hiring changed during the pandemic: We used Google Meet for the interviews and made better use of phone interviews. Social distancing has been improved and people needed to wear masks.