Hamilton , ON
Dealer principal: Lance Richter
Dealership group: The Richter Group
Number of employees: 86
Dealer principal Lance Richter on lessons learned from managing the dealership during the pandemic and inventory shortages: I have learned the importance of putting yourself in our employees shoes and understanding the difficulties they may be experiencing at work and more importantly at home. If it is home care for the children or if they do not have a paycheque coming in due to the lack of inventory. I needed to listen to each of the concerns and do my best to assist them on an individual basis.
Controller Bojan Tesanovic on the departments/positions facing the biggest hiring/ retention challenges: I believe the service department faces the biggest hiring/ retention challenges. Throughout the entire automotive industry as a whole it’s becoming harder and harder to find good, qualified technicians.
Tesanovic on the impact of digital retailing on hiring and staffing: We are always looking for talented individuals to join our team who are able to constantly adapt to changing industry dynamics.