Volvo of Edmonton
Edmonton , AB
Dealer principal: Michael Norris
Number of employees: 57
Dealer Principal Michael Norris on how the dealership has been managing the inventory shortage: We are actively pursuing more inventory purchases and trades from other dealers, increasing our focus on factory orders and finding bridge vehicles for customers until their ideal vehicle is available. We have effectively shared these strategies with our management and sales team and then empower them to act. We stress to all our employees the importance of being proactive wherever possible and that effective communication is key within our organization and with our customers.
Norris on key factors affecting staff turnover: We enjoy a low level of staff turnover. Volvo of Edmonton continues to offer generous pay and benefit packages. We have unique supports like a performance psychologist and chaplain. We encourage and mentor our staff to grow within our organization. We push our staff to excel, while encouraging them to have fun while working and achieve the right work/home balance. We also have employee-recognition programs, social events and engage with community groups with which our employees are associated.
Norris on hiring/retention challenges:
There is a shortage of skilled service technicians in our market. However, once we hire qualified technicians, retention is high as we ensure their [pay], benefits and working conditions are very attractive.