The willingness of employees to try new strategies to improve the customer experience has led to significant growth for a Calgary Infiniti store and garnered accolades from its owner, AutoCanada of Edmonton.
Innovation is “one of our core values,” said Jackie Howden, who became general manager of Hyatt Infiniti in November 2022.
For the first 11 months of 2023, the dealership increased new-vehicle sales by 30 per cent over the same period in 2022. Sales of used vehicles increased 22 per cent.
AutoCanada, which has 65 dealerships in Canada and 18 in the United States, ranked Hyatt Infiniti as the best-achieving store among 12 Infiniti retailers in western Canada, based on sales volume, an internal customer service index and growth in finance and insurance. AutoCanada bought Hyatt Infiniti and several other Calgary dealerships in 2014.
“I am so proud of the Hyatt Infiniti team and cannot wait to see what they accomplish in 2024,” Jeff Thorpe, AutoCanada’s president of North America, wrote in a recent LinkedIn post.
‘REDEFINE OUR APPROACH’