Many of the changes are relatively small, including installing hand-sanitizer stations at entrances and asking customers to pay with credit cards. Others are more drastic, such as guidelines for how mechanics should get dressed and limiting shuttle rides to one customer at a time while discouraging customers from using waiting areas.
Dion said the CCAQ's protocols have been sent to other dealer associations in Canada, the United States and Mexico.
Below is a paraphrased translation of the French-language document, a link to which can be found below at https://public.ccaq.com/3720/mutuelle-de-prevention.
Note: This is a paraphrased translation, not a verbatim/literal translation.
COVID-19 protocol to restart automotive service at it was deemed essential beginning April 15.
For health and safety of the public, following public health guidelines of Quebec and the World Health Organization.
This is an initial document — and will likely change — to outline sanitary procedures for needed repairs.
To be able to do repairs and maintenance and repairs, including tire changes, while respecting health and safety guidelines.
The priority is health for all.
- Dealerships must identify one person onsite to ensure protocols are followed at all times.
- Advise workers not to come to work if they have COVID-19 symptoms.
- Isolate symptomatic people in a separate space and call 877-644-4545.
- Limit the number of people in the shop to respect two-metre distancing.
- Hand hygiene, supplying soapy water, alcohol solutions, paper towel and no-touch garbage/trash receptacles.
- Install hand-sanitizing stations at the entrance/exits of the service department and other areas.
- Promote hand-sanitizer use and respiratory etiquette, such as coughing into the elbow, using tissues and washing right away.
- Posters showing the protocols are to be placed at entrances, in bathrooms, waiting rooms and the service counter. The pdf document provides a link to the posters.
- Apply physical distancing in all aspects and avoid physical contact. Where distancing is not possible, use a plexiglass partition.
- Do not bring personal effects into the workplace.
- Remove shared reading material/items from the waiting area.
- Use email and text authorization to replace signatures, but if a signature is needed for work to be done, don't share pens.
- Space out client appointments so as not to crowd the service area.
- Priority can be given to essential-service personnel, without appointment.
- Bill by email or text wherever possible.
- Ask customers to pay with credit card or other card with tap function.
- Revise appointments to respect the two-metre distancing guideline.
MEALS AND BREAKS
- Pay special attention during meal times: hand washing before and after and have workers eat in areas large enough to respect the two-metre rule, or modify the the meal schedule to accommodate.
- No shared plates, cups or food.
- The same applies to break periods, with no sharing of cellphones, pencils, etc.
HYGIENE AND CLEANING
- Regularly cleaning surfaces is a priority.
- Disinfect lunchrooms after ‘each meal.’
- Bathrooms to be cleaned after each use (sanitize surfaces).
- Sanitize change rooms after each shift.
- Workspace sanitizing: Tables, countertops, doorknobs, phones computers, pencils, etc., as much as possible and at a minimum of four times per day.
SHIPPING AND RECEIVING/HANDLING OF INCOMING MERCHANDISE
- Log book of items received, including company name, delivery person and date and time.
- Ask delivery people to use hand sanitizer.
- Train service staff to deal with deliveries because they're a potential entry point for the virus.
- Designate one area for deliveries and have a schedule. Arrange deliveries to be left so that no outside people enter the general workplace.
- Deliveries to be left on a clean surface, respecting the two-metre rule. Designate the surface.
MECHANICS BEFORE WORK
The following also applies to service staff in contact with the customer vehicle:
- They must shower before leaving home to go to the dealership.
- Work clothes to be put on at work only. Other clothes must be worn to work.
- Bring lunch and snacks for the day.
- Wash hands right before leaving home.