Infiniti Canada has partnered with Certified Collision Care to manage its body shop certification program that will launch in September, following in the footsteps of sister brand Nissan and other automakers.
Certified Collision Repair, which runs similar programs for Fiat Chrysler, Ford, Kia and Toyota, will administer the new Infiniti Certified Collision Repair Program in Canada. In a statement, Infiniti said the program is designed to promote dealer-owned and independent facilities that meet tooling, process and other requirements “necessary to repair Infiniti [vehicles] according to manufacturer specifications.”
“This will allow us to ensure the safe and proper repair of Infiniti vehicles to pre-accident condition, thereby further assuring our customer’s satisfaction,” said Andrew Harkness, Nissan Canada aftersales director, in a statement. “The partnership… provides more location options for collision repair, and subsequently an increased level of convenience for Infiniti customers coast-to-coast.”
Infiniti Canada said having a certification program is “particularly important” as vehicle technology and design become more complex.
According to Certified Collision Care’s website, collision repair facilities undergo a seven-step process to receive certification. Those steps include a payment of $2,950, a “business capability assessment” and an on-site inspection.
Certified Collision Care lists several certification requirements on its website. Requirements across all brands include the repair centre having been in business for at least five years or having “verifiable credit rating and service history,” providing customers limited lifetime warranties, and subscribing to automaker repair procedures and having “the ability to provide documented proof of compliance.”
Automakers can also add their own requirements. Nissan, for instance, requires certified shops to be sponsored by local Nissan dealers and to complete two training courses. Dealer sponsorship will be required when the Infiniti program goes live, according to a news release, and the number of certified dealers in each market will be limited.
Body shops that receive certification will receive signage and online listings reflecting as such, Infiniti said. Infiniti Canada said more details about its program would be made available when it launches in September.
Certified Collision Care is the Canadian division of the Assured Performance Network, which operates similar programs throughout the United States.