In response to concerns over servicing vehicles while maintaining social distancing, Hyundai is extending Canadian and U.S. warranties that expire between March and June until June 30 in order to give customers time to get service work done at dealerships that remain open for maintenance and warranty work.
The automaker announced the U.S. plan Friday and confirmed to Automotive News Canada on Monday the same decision has been made in Canada.
In addition, Hyundai dealers have implemented a series of safety protocols for no-touch vehicle handoffs, such as electronic signature authorization and repair approval through digital messages, the automaker said in a statement. Some dealers also offer home pickup and drop-off, and have increased the level of vehicle cleaning prior to delivery.
"While most Hyundai dealers are open to provide service, we want our customers to feel comfortable visiting their dealerships for warranty work and any vehicle service," said Barry Ratzlaff, chief customer officer, Hyundai Motor America.
Across most of Canada and the United States, vehicle maintenance has been deemed an essential service under stay-at-home orders.
Hyundai dealers are still offering online vehicle purchases, home delivery at some locations, solo test drives and eliminating other in-person interactions to make a purchase, the company said.
Similar protocols are being developed in Canada.
We also share some of the buy-from-home capabilities…but as is always the case, in the U.S. or Canada, the extent of the capabilities vary by dealer. That being said, dealers are increasingly interested, as you can imagine,” Hyundai Canada spokesman Jean-Francois Taylor told Automotive News Canada. “We were already in the process of developing the shop from home experience with Hyundai Express Shopping and these times have only accelerated its rollout.”
In Canada, new Hyundai vehicles come with a five-year/100,000-kilometre warranty, a five-year/100,000-kilometre powertrain warranty and a five-year/100,000-kilometre emissions warranty.
In the United States, new vehicles come with a five-year/60,000-mile warranty and a 10-year/100,000-mile powertrain warranty.
Globally, the company is offering warranty extensions to more than 1.2 million eligible vehicles in 175 countries. The extensions can vary by country.
"We appreciate that many of our customers may have limited or no access to vehicle servicing during these extraordinary times," said Wonhong Cho, head of customer experience at Hyundai Motor Co. "With these warranty extensions, we wish to set their minds at ease regarding eligibility for warranty repairs and related services in the coming months."
Greg Layson of Automotive News Canada contributed to this report.