Skip to main content
Sister Publication Links
  • Automotive News
  • Automotive News Europe
  • Automotive News China
  • Automobilwoche
Subscribe
  • Subscribe
  • login
  • HOME
  • News
    • News by Brand
    • Auto Shows
    • Canadians Abroad
    • Photo Galleries
    • Automakers
    • Suppliers
    • Retail
    • Dealer Best Practices
    • Government Relations
    • Trade and Tariffs
    • Technology
    • Labour
    • Aston Martin
    • BMW
      • Mini
      • Rolls Royce
    • Daimler
      • Mercedes Benz
      • Smart
    • Ferrari
    • Ford
      • Lincoln
    • General Motors
      • Buick
      • Cadillac
      • Chevrolet
      • GMC
    • Honda
      • Acura
    • Hyundai
      • Kia
    • Mazda
    • Mitsubishi
    • Nissan
      • Infiniti
    • Stellantis
      • Alfa Romeo
      • Chrysler
      • Dodge
      • Fiat Chrysler
      • Jeep
      • Fiat
      • Lancia
      • Maserati
      • Ram
    • Subaru
    • Tata
      • Jaguar
      • Land Rover
    • Tesla
    • Toyota
      • Lexus
    • Volkswagen
      • Audi
      • Bentley
      • Bugatti
      • Lamborghini
      • Porsche
    • Volvo
    • VinFast
    • Toronto Auto Show
  • Opinion
    • Blogs
  • Video
  • Podcasts
  • EVENTS & AWARDS
    • 2022 Auto News Canada All-Stars
    • 2022 Canadians To Watch
    • Notable Champions of Diversity
    • Best Dealerships To Work For
    • Canada Congress
    • Retail Forum: Dealer Discussions
    • Leading Women Roundtables
    • Embracing Diversity Roundtable
    • Embracing Diversity Roundtable Volume 2
    • EVs Decoded
    • 2023 Best Dealerships To Work For nominations
  • Jobs & Classifieds
  • +MORE
    • IN THE DRIVER'S SEAT
    • NEWSLETTERS
    • SUBSCRIBE
    • CLASSIFIEDS
    • PEOPLE ON THE MOVE
    • COMPANIES ON THE MOVE
    • WEBINARS
    • ADVERTISE WITH US
    • CONTACT US
    • DIGITAL EDITION
    • PUBLISHING PARTNERS
MENU
Breadcrumb
  1. Home
  2. Retail
October 06, 2022 10:31 AM

J.D. Power brings Dealer of Excellence Program to Canada and names 5 winners

The 2022 J.D. Power Dealer of Excellence winners all come from the Dilawri Group

Greg Layson
  • Tweet
  • Share
  • Share
  • Email
  • More
    Print
    Acura North Toronto Exterior
    ACURA NORTH TORONTO/FACEBOOK

    Acura North Toronto is one of five inaugural J.D. Power Dealer of Excellence winners.

    J.D. Power’s Dealer of Excellence Program has arrived in Canada and has already named its first five winning dealerships, all of them part of the Dilawri Group.

    Markham Honda, Dixie Mazda, Acura North Toronto, Volkswagen de Sources and Audi Queensway were recognized for their customer-friendly sales experience.

    "We are proud to share that our dealership has been recognized by the J.D. Power 2022 Dealer of Excellence Program for Customer Sales Experience! Our team deserves credit for their hard work and dedication," Acura of North Toronto said in a Facebook post celebrating its win.

    Automotive News Canada reached out to other dealerships, but has not heard back.

    J.D. Power says the program, which has been operational in the United States since 2016, “reflects the commitment and dedication select retailers provide to their customers with a purchase experience that meets today’s customer expectations.”

    “The program is designed to recognize the best of the best with only about 2-3 per cent of all Canadian franchised dealerships being eligible to become a J.D. Power Dealer of Excellence,” the analytics firm said in a statement.

    In order for a dealership to qualify, it must have earned their respective manufacturer’s award for customer satisfaction and/or sales satisfaction. For example, it must have won the Mercedes-Benz Best of the Best award, been named GM’s Dealer of the Year or captured Lexus’s Elite of Lexus honours, and so on.

    Interested dealerships must also rank among their brand’s top performers in key customer satisfaction areas as determined by J.D. Power.

    Qualifying dealers must pass an in-dealership sales process verification and show they meet or exceed J.D. Power sales best practices. Those include professional customer communication, an efficient online-to-showroom transition, standard processes for addressing customer issues through feedback and presence of digital retail tools.

    J.D. Power will also send a Dealer of Excellence inspector to the dealership to interview the general manager or owner, sales manager, F&I manager and the newest sales team member who has undergone the dealership’s training regimen. The process takes up to two hours.

    J.D. Ney, automotive practice lead at J.D. Power Canada, says recognized dealers “will benefit by leveraging the J.D. Power brand and promoting their dealership’s commitment to an outstanding customer experience.”

    He also says dealing with a Dealer of Excellence winner gives customers “peace of mind that the dealer they’ve chosen will take care of them.”

    RECOMMENDED FOR YOU
    Vancouver, Calgary and Ottawa auto shows set to return in 2024
    Recommended for You
    Vancouver Auto Show 2019
    Vancouver, Calgary and Ottawa auto shows set to return in 2024
    Honda Store Exterior
    May sales up 13%, but remain well below pre-pandemic numbers
    Grand Touring Automobiles Oakville rendering
    How one dealership design hit a cantilever curve ball for a home run
    Achyut Jajoo, Rory Macleod
    Sponsored Content: Expert Insights: The Future of Connected Vehicles and Customer Experiences
    Digital Edition
    May 2023 Issue
    View latest issue
    See our archive
    Sign up for free newsletters
    EMAIL ADDRESS

    Please enter a valid email address.

    Please enter your email address.

    Please verify captcha.

    Please select at least one newsletter to subscribe.

    You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.

    Get Free Newsletters

    Sign up today for our Weekly Newsletter, Daily Newsletter and Breaking News Alerts. We'll deliver the news you need to know straight to your inbox.

    You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.

    Subscribe Now

    An Automotive News Canada subscription includes 12 monthly issues – delivered in print to your doorstep, and digitally to your inbox – plus unlimited, 24/7 access to our website.

    Subscribe Now
    Connect With Us
    • Facebook
    • Twitter
    • Instagram

    Our Mission

    The Automotive News Canada mission is to be the primary source of industry news, data and understanding for the industry's decision-makers interested in Canada.

    Contact Us

    1155 Gratiot Ave
    Detroit MI 48207

    1-877-812-1257

    Email Us

    ISSN 2475-5001 (print)
    ISSN 2475-501X (online)

    Resources
    • About us
    • Contact Us
    • Digital Edition Archive
    • Advertise with Us
    • Reprints
    • Ad Choices Ad Choices
    • Sitemap
    Legal
    • Terms and Conditions
    • Privacy Policy
    • Privacy Request
    Automotive News Canada
    Copyright © 1996-2023. Crain Communications, Inc. All Rights Reserved.
    • HOME
    • News
      • News by Brand
        • Aston Martin
        • BMW
          • Mini
          • Rolls Royce
        • Daimler
          • Mercedes Benz
          • Smart
        • Ferrari
        • Ford
          • Lincoln
        • General Motors
          • Buick
          • Cadillac
          • Chevrolet
          • GMC
        • Honda
          • Acura
        • Hyundai
          • Kia
        • Mazda
        • Mitsubishi
        • Nissan
          • Infiniti
        • Stellantis
          • Alfa Romeo
          • Chrysler
          • Dodge
          • Fiat Chrysler
          • Jeep
          • Fiat
          • Lancia
          • Maserati
          • Ram
        • Subaru
        • Tata
          • Jaguar
          • Land Rover
        • Tesla
        • Toyota
          • Lexus
        • Volkswagen
          • Audi
          • Bentley
          • Bugatti
          • Lamborghini
          • Porsche
        • Volvo
        • VinFast
      • Auto Shows
        • Toronto Auto Show
      • Canadians Abroad
      • Photo Galleries
      • Automakers
      • Suppliers
      • Retail
      • Dealer Best Practices
      • Government Relations
      • Trade and Tariffs
      • Technology
      • Labour
    • Opinion
      • Blogs
    • Video
    • Podcasts
    • EVENTS & AWARDS
      • 2022 Auto News Canada All-Stars
      • 2022 Canadians To Watch
      • Notable Champions of Diversity
      • Best Dealerships To Work For
        • 2023 Best Dealerships To Work For nominations
      • Canada Congress
      • Retail Forum: Dealer Discussions
      • Leading Women Roundtables
      • Embracing Diversity Roundtable
      • Embracing Diversity Roundtable Volume 2
      • EVs Decoded
    • Jobs & Classifieds
    • +MORE
      • IN THE DRIVER'S SEAT
      • NEWSLETTERS
      • SUBSCRIBE
      • CLASSIFIEDS
      • PEOPLE ON THE MOVE
      • COMPANIES ON THE MOVE
      • WEBINARS
      • ADVERTISE WITH US
      • CONTACT US
      • DIGITAL EDITION
      • PUBLISHING PARTNERS