Toyota Canada says it’s making “significant progress” returning parts deliveries to normal service levels after months of delays related to what the automaker called a “planned systems transformation.”
The automaker said it added a third, overnight shift at its parts distribution centre, in order to speed up deliveries.
“Over the past week we’ve been shipping parts in record volumes,” Toyota spokesperson David Shum wrote in an email to Automotive News Canada on Friday. “Our team has been working around the clock and on weekends to catch up.”
However, it may still be “a few days” before some of the parts reach their destinations, he added.
Toyota customers have been posting complaints on the automaker’s Facebook page, as recently as Sept. 20, citing waits of more than two months for parts for their vehicles.
Some customers whose vehicles have been involved in collisions say their cars have been tied up so long their insurance coverage for a replacement vehicle has run out.
Toyota dealers are working hard with customers to resolve any problems, Shum said. He declined to be specific.
Toyota Canada said the parts delays were due to “overhauling and modernizing all its systems,” Shum wrote in the email.
Speculation that the delays in parts deliveries were due to the opening of Toyota’s new Eastern Canada parts distribution centre in Clarington were unfounded, Shum said earlier. The move to that facility from one in Scarborough, scheduled to take place this fall, had been put off to next spring.