Toyota dealers in Canada say they are caught in the crossfire of a parts shortage that has caused long delays and angered customers across the country.
Nick Schaus, a parts adviser at Prince George Toyota in B.C., said the dealership is experiencing delays in parts deliveries.
“Sometimes it’s taking a couple of months, depending on what it is,” he told Automotive News Canada.
He said he was unable to comment on what was causing the backlog. “Anything I hear would be second hand,” he said.
Tina Smith, of Prince George, B.C., said she waited four weeks for a lane sensor for her truck before calling the dealer to find out why she hadn’t heard from them.
“That’s when I learned about the disruption at Toyota,” she said in a Facebook exchange with Automotive News Canada. “They hadn’t even called me about the delay. And yes, I’m upset!”
Other Toyota customers whose vehicles have been involved in collisions have taken to Facebook to complain their insurance on a replacement vehicle has run out while they’re waiting for parts deliveries, leaving them with the added expense of renting a replacement vehicle.
CBC was the first to report on the shortage, citing angry customers from Halifax to Cambridge, Ont.
Toyota Canada spokesman David Shum confirmed in an email that the company is “encountering some delays in parts deliveries” due to a “planned systems transformation.” He declined to provide a more detailed explanation.
“While we are doing everything we can to minimize any disruptions during these system changes and return to our normal service level as quickly as possible, we recognize that these changes may affect some of our customers and dealers,” Shum said in the email.
Speculation that the delays in parts deliveries is due to the opening of Toyota’s new Eastern Canada parts distribution centre in Clarington, Ont., is unfounded, Shum noted. The move to that facility, from one in Scarborough, won’t take place until next spring, he said.