Automobile dealers are seeing early evidence that electric vehicles will change the service landscape and the way they compete with independent shops.
With fewer major moving parts — no pistons, crankshafts, valvetrains or multispeed transmissions — EVs are expected to spend less time in service bays for maintenance or repair. That means dealers will have to adopt fresh strategies to keep that business once EV warranties expire.
“Generally speaking, our mission to dealers is to reduce the focus on dollars per visit and increase the focus on retention,” said Andrew Harkness, Nissan Canada’s director of aftersales and quality assurance.