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Retail

The latest news updates on the retail segment of the automotive industry.
Finance Insurance
Address customer complaints about the F&I office before they turn to social media

Compliance investigations at dealerships often start with unresolved customer complaints

Address customer complaints about the F&I office before they turn to social media
Finance Insurance
Toyota Financial’s Anna Sampang to lead expanded customer efforts; Amazon exec to take chief information officer role
Toyota Financial’s Anna Sampang to lead expanded customer efforts; Amazon exec to take chief information officer role
Finance Insurance
FTC loses one means of saving CARS Rule after U.S. appeals court rehearing deadline passes
FTC loses one means of saving CARS Rule after U.S. appeals court rehearing deadline passes
Retail
Several dealers among investors in new mobility fund that reached $15 million goal
Several dealers among investors in new mobility fund that reached $15 million goal
Buy-Sell
Dealership buy-sell database updates: Details on 11 new transactions in 8 states
Buy-Sell
#1 Cochran Automotive acquires first Mercedes-Benz store
Retail
Several dealers among investors in new mobility fund that reached $15 million goal
Automakers
Top 5 stories of the week: Nissan’s new CEO; metals tariffs take effect
Retail
Florida dealership awarded $3.3 million in suit against Hyundai
Retail
FTC: Nearly $1 million in refunds tied to settlement with Vroom going out to customers
Dealership buy-sell database updates: Details on new transactions across 8 states
Pritchard Family Auto buys Iowa dealerships including Ford store it once owned
Asbury Automotive to acquire Herb Chambers Cos. in blockbuster $1.34 billion deal
Why your dealership finance office needs to be more fun
Vehicle leasing still below pre-pandemic levels, even with EV help
Avoiding deepfakes in the dealership
Dealership service scores high in latest J.D. Power study as Porsche, Subaru lead brands
Ford, dealers double service tech scholarship fund to $4 million
Virtual reality brings technician training to schools, communities without automotive programs
Top 5 Canadian auto stories this week: EV sales tank; Lucid gears up Gravity; more
Daily 5 report for Feb. 26: Used-car prices surge after the L.A. wildfires; GM dividend boost yields yawns on Wall Street
Carvana expects Q1 lift in used-vehicle sales, will ‘wait and let’s see’ on tariffs
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Best Practices

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Asbury Automotive dealership builds client base, loyalty with clinic
Asbury Automotive dealership builds client base, loyalty with clinic
How Damian Lillard Toyota rewrote the retail playbook and became customer retention champ
In-depth training program helps Oklahoma dealership group boost metrics, share lessons learned

Sales

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Cleveland-Cliffs is incentivizing workers to buy American cars
February auto sales dip slightly, but consumer spending is up
BYD, Geely post robust sales for first 2 months
Hyundai, Kia set 5th straight record sales in February; Ford, Toyota, Honda deliveries fall
Senate panel presses CFPB watchdog pick over agency stoppage
Daily 5 report for Feb. 25: Good new cars under $30,000? Consumer Reports comes to the rescue

Marketing

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Genesis names Amy Marentic as new CMO after Drew Slaven’s quick exit
Genesis names Amy Marentic as new CMO after Drew Slaven’s quick exit
What a difference a year makes, especially for bedraggled Nissan
Cadillac team wins formal Formula One approval for 2026
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