DETROIT -- Toyota’s North Plant in Cambridge, Ont., is the top assembly facility in the world, according to J.D. Power.
The Toyota Motor Manufacturing Canada Inc. (TMMC) factory received the J.D. Power 2019 U.S. Initial Quality Study platinum award — the highest possible recognition for a plant — for production of the Toyota Corolla. The Cambridge South Plant was awarded bronze for building the Lexus RX.
The study looks at 2019 model year vehicles purchased or leased between November 2018 and February 2019. Customers own the vehicles for 90 days following their purchase and then complete the J.D. Power survey. Plant awards are based on the lowest number of customer-reported defect/malfunction problems per vehicle.
This is the third time TMMC has received a platinum plant award, and the fourth time it has received two awards in the same year. This year’s two awards bring TMMC's overall total to 18.
“The Cambridge plants have historically performed extremely well, and the data would support the view that they are among the most consistent in North America,” said Dave Sargent, vice-president of global automotive at J.D. Power. “Everyone at the plants should be very proud.”
While Toyota recently ended Corolla production in Ontario, the automaker still manufactures the Toyota RAV4 and RAV4 Hybrid, Lexus RX 350 and RX 450h vehicles at three manufacturing plants in the province.
Toyota announced recently that its Cambridge plant will be assembling the Lexus NX compact crossover in 2022.
KOREAN BRANDS TOP QUALITY
When it came to new-vehicle quality, Korean brands repeated their 2018 medal sweep as Genesis, Kia and Hyundai topped the annual report card.
Across the industry, initial vehicle quality was flat compared with the 2018 model year scores, as more brands slipped than improved in the closely watched Initial Quality Study released Wednesday at the Automotive Press Association.
Genesis, Hyundai's 3-year-old luxury brand, again topped the survey with 63 problems reported per 100 vehicles, an improvement from 68 problems in 2018. Kia, as it did last year, finished second with 70 problems per 100 vehicles, followed by Hyundai at 71, both slightly better than their 2018 scores.
This year marks Kia's fifth consecutive as the top-ranked mass-market brand. The three Korean brands were followed in the top 10 by Ford, Lincoln, Chevrolet, Nissan, Dodge, Lexus and Toyota.
Jaguar finished last with 130 problems per 100 vehicles. Land Rover, which placed last in 2018, Mitsubishi, Alfa Romeo and Volvo also finished near the bottom of the latest rankings.