Volvo of Edmonton
Edmonton , AB
Dealer principal: Michael Norris
Number of employees: 56
Dealer Principal Michael Norris on steps taken to improve employee retention: Volvo of Edmonton continues to offer generous pay and benefit packages. We have unique supports like a performance psychologist and chaplain. We encourage and mentor our staff to grow within our organization. We have created an environment where we push our staff to excel, while encouraging them to have fun while working and achieve the right work-home balance. We also have employee-recognition programs, many coordinated social events and engage with community groups with which our employees are associated.
Norris on how the dealership incorporates diversity, equity and inclusion into its hiring and employment practices: Our culture at Volvo of Edmonton is rooted in recognizing the uniqueness in all and making everyone feel part of the team. Our executive branch coaches and leads our management team to strive for a workplace that is reflective of the multiculturalism in our city. Our executive and management teams lead by example and expect all to leave any bias at the door and for all to work as a team.
Norris on how the productivity of sales staff changed during the pandemic: At Volvo of Edmonton, we are proud that we have created a culture where when the necessity arrives, we are able adapt and overcome adversity. Throughout the pandemic, we applied our proven sales fundamentals but adjusted as necessary and we achieved record sales.