Calgary , AB
Dealer principal: Jim McManes
Dealership group: McManes Automotive Group
Number of employees: 117
General Manager Darcy Schinnour on incorporating diversity, equity and inclusion in hiring and employment practices: We have evolved our staff into a diverse culture. We have proudly displayed a video on the front page of our website of our diverse staff saying “hello” in the many languages spoken at Eastside. It is important that customers come into our store and have little to no language barriers and feel like they are walking into a welcoming environment in every department.
Schinnour on improving employee retention: Communication and employee reviews to understand their challenges and recognizing their accomplishments are an important part of retention. Also, we provide a fun but safe culture they are proud to be a part of.
Human Resources Manager Helena Byrne on recruiting service technicians amid the electric vehicle transition: Our dealership group has come together to host our very own career fair. We invite students from the Southern Alberta Institute of Technology [SAIT] where they offer an automotive-service technician program that takes them further into their apprenticeship. We bring them in, we talk about the group culture, and they get to meet our managing partners and the president. We are also actively working with the local board of education to get in front of high school students to promote the automotive industry.