South Trail Kia
Calgary , AB
Managing partner: Kirk Temple
Dealership group: McManes Automotive Group
Number of employees: 53
Service Manager Elysia Hamel on management’s approach to recruiting and retaining female employees: I am a woman, so I can speak to my journey in the industry and teach from what I know and have learned. I always support growth and training and am able to provide a safe, inclusive workspace. Listening and collaboration are key.
Hamel on how training is used to advance employees’ skills and careers: We have manufacturer training as well as in-house training. Manufacturer training teaches employees Kia specific repairs and product knowledge. In-house, South Trail Kia invests in bringing in the best trainers to help grow employee skill sets, including professional sales and service coaches.
General Sales Manager Jason Clarke on recruiting service technicians amid the electric vehicle transition: We partner with SAIT [Southern Alberta Institute of Technology] to promote the development of their students to become our apprentices and train them to become our master technicians. We actively promote incentives such as moving allowanc-
es via our relationship with McManes Automotive to recruit technicians for the group. There is a focus on identifying candidates that have a strong technical understanding as we move toward a larger electrified offering at Kia.